help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Display too dark - Charge 4

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-20-2022 10:10 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

‎02-20-2022 10:10 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

Please can somebody help.  My screen is totally blank.  I have done all the reset steps suggested and I am now unable to sync back to my phone.  The screen is so dim I can’t read the 4 digit code.  Is there anyway to get it emailed instead, at least then I would still be able to see my step count and sleep score in the app? Thanks

 

Moderator edit:  updated subject for clarity

Best Answer
Labels:
2 REPLIES 2

‎02-21-2022 17:38 - last edited on ‎07-03-2024 07:53 by Fitbit Moderator

‎02-21-2022 17:38 - last edited on ‎07-03-2024 07:53 by Fitbit Moderator

@Tracey1972 , Nice to see you here. Thank you for your message. 

Just to confirm and avoid misunderstandings:

What display is totally blank, from the tracker or the Fitbit app?

Are the green LEDS blinking?

When was your last sync according to the app?

See you  around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes

‎02-24-2022 11:03

In response to JuanFitbit

‎02-24-2022 11:03

Hi Juan, thank you for replying.

It’s the face on the actual Fitbit that is dark.  It’s on and vibrates it’s just so dim that I’m unable to see the code via Bluetooth to reconnect to the app on my phone.  I foolishly disconnected from my phone whilst trying to reset the Fitbit hoping it would make it bright enough to see.  
The green lights are blinking and I can sync by choosing mobile track however that doesn’t log my sleep score etc with not being connected 🤦🏼‍:female_sign:

Best Answer
0 Votes