Distance tracking not accurate

[Pavan81]

Fitbit charge-2 is not calculating the distance accurately. If suppose, i do 5km, the distance in the fit bit shows 7.2KM. please suggest me to resolve the issue. Thanks!

[JohnnyRow]

Are you using connected-GPS from phone?  Have to know that to answer the question.

[Pavan81]

Yes I am using gps through phone

[TerriF1965]

I do not carry my phone with me when I run, bike or walk. Is there a way around that to get it to track distance accurately?

[JohnnyRow]

@TerriF1965  With Charge 2, without phone nearby there is no way to get biking distance.  For walking or running, it estimates distance as number of steps times stride length.

[TerriF1965]

Thanks, Johnny Row.  It has been frustrating because when I walk or run with my husband or one of my kids, all of whom have the iWatch, my Fitbit consistently shows a much shorter distance than their iWatch does.

[JohnnyRow]

@TerriF1965   I have no idea if the iWatch has GPS. But you might try checking your stride length, or if you trust the iWatch numbers, just gradually increase your stride length until it gives same distance as theirs.

See How does my Fitbit device calculate distance traveled?  

and Can I change my stride length in my Fitbit account?