help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dull screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-22-2019 13:27 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

‎10-22-2019 13:27 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

Over the past couple of week, my screen is getting harder and hard to read, tried resetting it but it has not made any difference. 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-22-2019 18:38 - last edited on ‎08-25-2024 10:05 by Fitbit Moderator

‎10-22-2019 18:38 - last edited on ‎08-25-2024 10:05 by Fitbit Moderator

@Mummybell43154 Did you double check the brightness settings? 

If you made sure the brightness setting didn’t change and if a restart didn’t fix it, you’ll need to reach out to Customer Support.

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎10-22-2019 18:38 - last edited on ‎08-25-2024 10:05 by Fitbit Moderator

‎10-22-2019 18:38 - last edited on ‎08-25-2024 10:05 by Fitbit Moderator

@Mummybell43154 Did you double check the brightness settings? 

If you made sure the brightness setting didn’t change and if a restart didn’t fix it, you’ll need to reach out to Customer Support.

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer
0 Votes

‎05-01-2020 01:19

‎05-01-2020 01:19

Hi Mummybell, this is my second Charge 3 and I've had the same problem with both (you think I would have learnt my lesson after the first one!). the screen is now so dull I can see it at all. it seems this is not all that uncommon!

Best Answer
0 Votes