Entering the Paring code disconnects the Charge 2 and Android

[KonyagaYamada]

Hello, I'm having a connection trouble of my Charge 2 and my phone.

There had been no problem in synchronizing the Charge 2 to my Android phone for some years until the last sync five days ago and now it never succeeded since then.

I tried as follows:

1. Reset Charge2 (attaching on the powered cradle and push the button several minutes)
2. Uninstall the fitbit app from Android
3. Restart Android
4. Install the fitbit app
5. Restart Android
6. Launch App
7. Login
8. Device settings
9. Select Charge 2
10. Start Setup
11. Agree to policy
12. Push next
13. App says it detects Charge 2
14. Charge2 displays 4 digit pairing code
15. Enter the code into App
16. App displays the "Do not Work?" error screen after a while
17. Try again
18. Return to 13 and I'm in the loop

I tried the same process on the Windows App to get the same result. I could see from the Windows settings screen that when the pairing code was displayed on Charge 2, PC and Charge 2 were connected via Bluetooth understandably. However, they were disconnected the moment I put the pairing code into the app and the app started synchronizing...

What the hell is going on? Any ideas for solving problems?

[EdsonFitbit]

Welcome to the Fitbit Community, @KonyagaYamada.

Thank you for informing us about the difficulties you experienced with your Fitbit Charge 2 and for the troubleshooting steps you’ve performed.

If you followed the troubleshooting steps to resolve set up issues in this article without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.