help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error code 001

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-29-2020 06:30 - last edited on ‎09-16-2020 19:33 by

‎05-29-2020 06:30 - last edited on ‎09-16-2020 19:33 by

Having tried to restart the Fitbit charge 3 with no success with error code 001. Started on may 29th 2020 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-11-2020 17:45

‎06-11-2020 17:45

Welcome to the Fitbit Community @Shanemf20.

 

I'm sorry to hear that your Fitbit Charge 3 is showing the error code 001. Thank you for restarting your Tracker before contacting us.

 

Our team is currently working to resolve this error and hope to have a fix soon. We're sorry for any trouble. In the meantime, I created a case with Customer Support to provide assistance. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes