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Exclamation mark on screen - Unresponsive device

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‎12-21-2019 21:39 - last edited on ‎09-08-2020 11:28 by

‎12-21-2019 21:39 - last edited on ‎09-08-2020 11:28 by

Hi, 

Yesterday my Fitbit charge 2 showed an exclamation mark in a round circle and died. Is there any way of resurrecting this?

Angela

 

Moderator edit: Subject for clarity

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‎12-22-2019 10:58 - last edited on ‎08-16-2025 14:58 by Fitbit Moderator

‎12-22-2019 10:58 - last edited on ‎08-16-2025 14:58 by Fitbit Moderator

Hi @angelafromsa, It's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention. To better assist you with this, can you please let me know if the heart rate sensors of your Charge 2 are still flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

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