help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise not syncing Charge HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-19-2019 15:58 - last edited on ‎10-28-2021 11:13 by Moderator Alum

‎03-19-2019 15:58 - last edited on ‎10-28-2021 11:13 by Moderator Alum

So Frustrated.  My exercise and corresponding hate rate data isn't syncing.   Steps, stairs, sleep and current heart rate sync fine.   I have restarted both phone and Fitbit, turned on and off Bluetooth in every way imaginable.    Any suggestions.   

 

 


Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-23-2019 15:06

‎03-23-2019 15:06

@Candidonline Welcome! It's great to see you around! 

 

Sorry to hear that your exercise isn't syncing with your account and for the delay in my reply. Which exercise are you doing and for how long? How are you recording it? Could you share a screenshot of your activities area on your account?

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes