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Exercise not tracked

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‎04-04-2020 14:41 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-04-2020 14:41 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

Went for a run with my Fitbit on. I had it track my run & when I was finished I stopped it & it told me how far I ran, my pace, etc. But after that my steps, active minutes, etc from the run don't show up on the tracker or the app. Thoughts?

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‎04-05-2020 13:48

‎04-05-2020 13:48

Force a sync of the tracker. 

Your run data needs to get on the Fitbit server. 

The server processes the data. 

The data then syncs back to your app and tracker. 

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‎04-05-2020 13:59

In response to Rich_Laue

‎04-05-2020 13:59

This did not work. I have synced it to my phone multiple times. The only possible thing I can find is that it tracked it under a different day, being March 16th... Quite a long time time ago. 

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