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Exercise tile not logging anything

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‎01-18-2019 14:13 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-18-2019 14:13 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My Fitbit charge 2 has suddenly stopped tracking any exercise in the tile. All steps everything else updating but nothing in excercise since Sunday . Have tried logging out etc my daughter is having the same issue any advice 

 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎01-19-2019 06:47

‎01-19-2019 06:47

Hey @TJCK, welcome aboard! Thanks for trying some tips to make your exercise appear on the exercise tile. Besides that, could you please force quit the Fitbit app, then restart your Charge 2 and then sync it? Also, I'd like you to log into your Fitbit account on your computer, and let me know if the activity appears there. 

 

I'll be around! 

Heydy | Community Moderator, Fitbit
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‎01-19-2019 08:34

In response to HeydyF

‎01-19-2019 08:34

Same problem here, everything else is tracked but does not show in the exercise tile. How do you force quit the app?I have restarted my Fitbit and that has not solve the problem.

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‎01-19-2019 09:10

In response to SBenn99

‎01-19-2019 09:10

Mine is back on but my daughters isn’t . I logged out numerous times as didn’t know how to force a quit . Then I pushed the button on my charge 2 as I was going to do a run started and stopped it that registered on my excercise track and today’s excercise has logged in fine . Hope this helps . 

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