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Exercising tracking saves two activities

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‎03-03-2020 17:01 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-03-2020 17:01 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

The past couple times I’ve ran outdoors my Fitbit app shows 2 separate work-outs.   One has my GPS map with no other data.  The other has my heart rate and calories burned.   Both do not show my split times for my mileage.   

 

 

Moderator edit: updated subject for clarity

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‎03-04-2020 08:00

‎03-04-2020 08:00

@MegEn2e Welcome! It's nice to have you on board!

 

Let me help you with your exercise tracking. This is odd. Could you share a screenshot of the activities saved on your account (and one from the activities area)? Also could you describe how you are recording these activities (only from the tracker, the tracker and the phone or only the phone) and describe the steps you take to record them? I suggest you log out from the app, restart your phone and log back in and restart your tracker.

 

Let me know how it goes.

Alvaro | Community Moderator

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