FItbit Charge 3 not working

[julie-dallas]

Hoping someone can help!

I have a limited edition Charge 3 (lavender band, rose gold face) fitbit. Until recently, it was working fine. However:

- I have to press the side button to view the screen-tapping no longer works

- The screen is unreadable in daylight-I have adjusted the brightness and changed the clock to make it easier to read-worked for about 3 days

- The notifications no longer work-no reminders or incoming call/message vibrations

- The screen as of an hour ago appears to have corrupted-it is showing hieroglyphics.

I have had my charge 3 for less than two years. Yes, there have been a couple of concerns, but I have been able to fix these through the forum.

I would like to either have my fitbit fixed or replaced. Is the warranty for 2 years in Australia? (I received my fitbit on Boxing Day 2018)

Thanks in advance for advice or help!

[AlvaroFitbit]

@julie-dallas Welcome to the Community. 

Let me help you with your Charge 3 not working as it should. You can check the warranty guidelines here for your country. Before Support checks on your warranty I would like to suggest you restart your tracker as you don't mention any troubleshoots. You can restart it by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[julie-dallas]

Hi AlbaroFitbit!

Thank you for your quick reply!

I have reset my Fitbit so the display is working again-great!

However the other issues I raised remain. I am concerned my charge 3 will glitch with the hieroglyphics across the screen again.

What can we do to fix these please?

Thank you!

[AlvaroFitbit]

@julie-dallas thank you for your reply.

If the issue persists in the future and the restart can't fix it then you can reach out to our Support team here. They will be able to assist you and check your tracker's warranty if needed.

Let me know how it goes.