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Factory Reset

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‎11-08-2019 11:56 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-08-2019 11:56 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

I have been sent a new Fitbit as my last one broke. I've set up the new device and now need to return the faulty one. If I do a factory reset on the old one, will this delete all my data from my new watch and app? 

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‎11-08-2019 16:54 - edited ‎11-08-2019 16:56

‎11-08-2019 16:54 - edited ‎11-08-2019 16:56

There is no Factory Reset for a Charge 2 but you need not worry because all your current data remains in your Fitbit App. 

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