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Factory reset charge 2

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‎06-06-2020 14:51 - last edited on ‎12-09-2024 02:18 by Fitbit Moderator

‎06-06-2020 14:51 - last edited on ‎12-09-2024 02:18 by Fitbit Moderator

I have followed instructions to factory reset charge 2, it does not seem to work. Any other ideas? 
attached to charger, plugged into computer, and held down button until logo screen appears. This does not seem to reset. 

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3 REPLIES 3

‎06-06-2020 14:57

‎06-06-2020 14:57

Hi @Fossickingirl  what you did is called a restart. It is similar to restarting a phone or computer, it doesn't change your data. Why are you trying to do a factory reset? 

Stepping in the U.S.A. since September 2013. Android 14

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‎06-06-2020 15:27

In response to Odyssey13

‎06-06-2020 15:27

I was gifted this, so it is used, i have figured it out now. I had to add it as a device for myself, that reset data. Thanks

Sent from my iPad
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‎06-06-2020 15:29

In response to Fossickingirl

‎06-06-2020 15:29

Wonderful news @Fossickingirl and what a nice friend to give you the Fitbit!

Stepping in the U.S.A. since September 2013. Android 14

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