Faded Charge 3 screen

[rsl123]

Parts of my charge 3 screen are faded, especially the centre.

Any ideas? I’ve restarted if for the issue to continue 

Moderator edit: format. 

[EdsonFitbit]

Welcome to the Fitbit Community, @rsl123.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

In addition to the regular restart, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

You can also change your Fitbit device's clock face:

• From the Today tab in the Fitbit app, tap your profile picture > Charge 3
  tile.
• Tap Clock Faces.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Install to add the clock face to Charge 3.

Hope this helps.

[tgeorge]

Restarting the fitbit with long restart doesn't help the faded screen, I wish fitbit would stop giving this as a potential solution. Changing the clockface doesn't help either.

[EdsonFitbit]

Welcome to the Fitbit Community, @tgeorge.

If you followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.