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Failed to Sync Device error

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‎11-08-2019 00:16 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-08-2019 00:16 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

For the last week I have been getting "Failed to Sync Device" on IOS app to a Charge 2.  I have rebooted the phone twice, the fitbit about 5 times, disconnected and reconnected - pretty much everything except hit the Fitbit with a large hammer (which might be my next move).

Prior to this week I have only gotten this error maybe once every couple of months, and usually turning off Bluetooth fixes it, but nothing I do will fix it this time.

Anyone have any suggestions (apart from the hammer option)?

 

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‎11-10-2019 11:34

‎11-10-2019 11:34

Hi @MarkB_NZ, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with syncing your Fitbit Charge 2 to your iOS phone. Thank you for your efforts to resolve this. Syncing difficulty is usually caused by a missing requirement and I recommend confirming if you've followed the complete troubleshooting steps from this help article: Why won't my Fitbit device sync?  

 

Let me know if the issue persists, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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