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Faulty Stap

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‎02-02-2020 18:11 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-02-2020 18:11 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

Guys,

 

Had my Fitbit around 6 months, love it.  Then the original strap broke, which is a bit of an issue, would expect more than 6 months life on that. However, bigger issue is that I removed it and fitted a replacement (Fitbit original part) but that now will not remain attached - at the slightest movement it unclips.   Renders my Fitbit useless!  Any suggestions?

 

Rhzzys

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‎02-02-2020 21:23

‎02-02-2020 21:23

Hi @Rhzzys  Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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