Feedback about Charge 3 - My experience

[Sahib]

My first Fitbit device was an Inspire XR that was exactly 1-month past the 2-year warranty and the problem could not be fixed so Fitbit offered me a discount if I purchased a different device. I was not happy with this option but bought a Charge-3 that within less than a month malfunctioned and Fitbit sent me an update that (supposedly) is going to fix my problem - I'm not holding my breath!! Also, a new option 'Get in your zone' is not available on the Charge-3.

What kind of a company is Fitbit? Not all offers are available on all products? For me (and likely many others) this may be my last Fitbit product. I have found many shortfalls in the Fitbit product offerings. I've already started to look at other options.

Vincent

Moderator Edit: Clarified subject

Moderator Edit: Formatting

[RicardoFitbit]

Hi @Sahib, welcome to the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services. Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.