Feedback about Fitbit devices

[Leyton16735]

I have had about 3 new watches in 4 years. Is this something Fitbit do to make people keep buying? I just don’t get why, they, stop charging or the screens go completely. These are such a waste of money! 

Moderator edit: Formatting and clarified subject

[WilsonFitbit]

Hello @Leyton16735. Welcome to the community forums. 

I'm very sorry for any inconvenience and thank you for taking the time to provide your feedback. I'd like to let you know that our team is always working to enhance your experience and your feedback is a big part of that process.

I also appreciate the detailed information and regarding your questions, I don't know exactly what could have caused the inconveniences but take into consideration that for battery inconveniences there are some troubleshooting steps that can be found here. For screen inconveniences, you can also visit this thread for tips and suggestions. 

Also, take into consideration that you can contact our Support Team for further assistance. If you haven't done so, you can contact them through chat or over the phone and you can click here to get connected. Note that you can explain the inconveniences and the troubleshooting steps you've followed, this way our team can assist you from there. 

[Matt-Toronto]

You answered your own question.

Why do Fitbits break so fast?

Because we keep buying them.

Maybe they should just come out with a lease program - new Fitbit every 12 months for $199 / year - that's pretty much how they sell them today.

[Leyton16735]

Or maybe we should just buy a different brand. Loyalty should be a mutual thing. 

[MNicho]

I’m in the exact same boat. Screen went all crazy and this was the replacement of the replacement. 
I think there has to be a better option than disposable trackers. 

[KevLion88]

I just had to replace my seven month old Sense today.  EVERY Fitbit device I have owned, and this is my fourth type now, has died within a year, and then the warranty replacement also died within a year.  If Apple watches can be made to last for years, why can't Fitbits?  Or maybe that's the whole "you get what you pay for" concept.  Unfortunately, a Sense does most of the things an Apple watch will, for half the price. Maybe if Fitbit marketed the product in this way and even raised the price $50 to ensure a higher quality battery, screen, and case, they'd have happier customers. But no, they just want sales numbers, like everyone else.  Garmin is no better, just a lot more expensive.  I had to Garmin watches before I stupidly switched to Fitbit, thinking that since they were cheaper, that I wouldn't care as much about longevity; wrong. To be fair I only buy these things now because I get points from my health insurance vendor that I can use to buy online gift cards and or fitness gear. I also have gotten several additional personal days from work from said points.  Still, the poor ownership experience makes me question that decision every time I have to to through this. 

[LizzyFitbit]

Hi everyone.

Thanks for the details provided, and your efforts while working on this. I understand where you're coming from and I'm sorry for the experience that you've had with your Fitbit devices. Every feedback shared in the forums never goes unnoticed as it helps us to evaluate and improve our devices, as well as the experience with them. Your comments are truly appreciated and please know they won't be the exception.

If you haven't done so, my best advice is to get in touch with our Support team so they can evaluate your options and see what can be done to help you with your trackers. They're available via chat and phone, just click here to get connected with them.

I'm going to close this thread from further comments. However, if you have a different question, I'd encourage you to create a new topic to receive help from the Community. You can always check our Help Site where you'll find more information about our products, features, as well as troubleshooting steps.