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Feedback about Sleep Score feature

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‎09-12-2019 07:33 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-12-2019 07:33 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Another user in agreement! The sleep score explanation is only given when an additional fee is paid so the sleep score should only be given to those who choose to pay the fee.

 

Otherwise, lack of an explanation of the score is causing many to be confused and upset. This score is negatively impacting users ability to enjoy this fitness app. 

 

This seems like a marketing scam to increase Fitbit’s profits. We need to give a review of the app in the App Store and change our loyalty to other fitness watches if Fitbit doesn’t hear the concerns voiced. 

 

Moderator edit: Subject for clarity 

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‎09-13-2019 18:27

‎09-13-2019 18:27

Hello @Dandrajmatie, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and experience with the Sleep Score feature, I totally understand how frustrating this matter can be for you. Let me share with you that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that is received here in the Community Forums is always appreciated because it help us to evaluate that we are delivering what our users want and need. 

 

Don't hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer. 

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