Firmware 22.53.04 Syncing Troubles

[Sully_1233]

When i got my replacementCharge 2 FitBit with the fireware update 2.53.04, I found that it wouldn't pair to my iPhone 6 or my Macbook Pro saying "Is Your Fitbit Charge 2 Powered On?" I even tried it on a friend's Mac and Windows 10 laptop. I repeatedly tried the step by step and all other methods to help the process but nothing happened. I've even tried to update it's Firmware but unfortunately you need to have it paired....

Is it me? or is this happening to alot of people who are getting replacements recently? 

Would love to hear people's opinions or help on this topic!

Thanks!

[SunsetRunner]

This is a known issue per their customer service chat.  They have sent me 2 replacement devices so far, and neither will sync.  Tried with both an Android and an iPhone.  They told me to just keep trying now and then, no estimate on when it will be fixed.

[Atroymom]

I am having he same issue with my replacement. After several emails to Fitbit support and a phone call I have been told to please be patient and try to set up again in 24 to 48 hours. I’m pretty unhappy with my service. 

[VicDWarsawIN]

Good Luck,

I just received my 5th replacement yesterday.  The first one I received would setup but would not register heart rate.  The next 4 including the one yesterday do not go into setup.  They could not be found with or without the dongle.  I never though of it but the last 4 have firmware 22.53.04.

As far as I know, there is no way to update the firmware unless it is recognized.  I don't know what Fitbit is up to but they are happy to send out new/I say used replacements that won't connect.  Any ideas or suggestions out there besides the normal things you go through with customer service?  HELP!!

[VicDWarsawIN]

As far as I can tell, this issue started late December 2018. 

Comments?

[af_100]

yea same here. I was told to send it back in. But I'm about done with this send back and hope the next one will work game. Not to mention Its out of my pocket each time for shipping. If its a wide spread issue STOP sending out replacements until the problem is resolved. Or much better inform you're customer service reps whats going on.  

[Woodylolo]

I've just emailed and tweeted Fitbit, exactly the same issues and I've checked and it's that firmware. My old device it replaced, due to broken battery, with different firmware sets up easily!! Apparently they are confident with there replacement pebbles!! Let's hope we get sorted soon!!

[rodrie]

same problem. does someone know how to update the monitor with the usb cable? 

[ricnvic]

Same thing with most everyone....good luck....

[Woodylolo]

Apparently Fitbit are aware of the issue, and they have told me it's an issue with the app and they are working on it!!!!

I had my replacement delivered on the 29/12/18 and so far it still doesn't work!!! Absolutely ridiculous that we are expected to just wait and wait!!!

[jessicasteele]

I am going through this right now too! I had a fitbit charge HR that within 6 months had the sides peeling away (like my last two Charge's). Their solution was to replace with a Charge 2 at no cost. However, the Charge 2 replacement also has the 22.53.04 firmware. I have called & spoken with 3 separate customer service reps in regards to pairing the device. The 3rd contact finally said it's a firmware issue, and that I can return it and then wait for another "email with instructions for next steps" after they already have the device back and I'm left with no watch nor tracker. I'm going on two weeks of no working tracker/ watch.

[Woodylolo]

I should be getting my replacement, replacement tomorrow. I've emailed and said please don't send me another with the same firmware!! We will see, if they do I will bombard Twitter with my complaint, hopefully I won't have too!! 🤞🤞

[Niccolò2019]

Hello,

Could you please tell me where I can find supporto phone numbers?

Thanks

Niccolò

[Niccolò2019]

Hello,

i'm facing the same issues read on this page and have no idea on where to start...

Any help or advice would be fantastic, even a phone number / e-mail . 

Thanks

Niccolò