Firmware Update And General Notification Issues - New Samsung Galaxy A20

[SunsetRunner]

Hi, I've browsed a few of the existing threads and followed the instructions when remedying a Charge 2 that won't update. However, I've had a number of general connectivity issues with my new Samsung Galaxy A20. It pairs and syncs fine. Text and messenger notifications do not show, and when attempting a firmware update the fitbit freezes and displays  a "!" Over the update graphic. Plz help because I love my fitbit!!!

[AlvaroFitbit · Accepted solution]

@SunsetRunner Welcome! It's good that the community is growing! 

Let me help you with your Charge 2 not syncing nor updating and thank you for troubleshooting this issue. For syncing please try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
• You can find additional suggestions here.

And follow these instructions for the firmware update.

Let me know how it goes.

[SunsetRunner]

Thanks for your reply! I followed all the instructions you gave. I had to update my Charge 2 firmware via my iPhone 5S as none of the solutions worked for my Galaxy A20. 

However I am still not receiving text or messenger notifications on my Charge 2. Please offer a solution.

Thanks again! 

[SunsetRunner]

@AlvaroFitbit ?

[hosay_299]

@SunsetRunner u have selected the 1st reply as a fix so they might not reply again 

[SunsetRunner]

@hosay_299 dang I thought that might be the case. I accidentally hit the fix mark. Golly gee whiz!

[hosay_299]

@SunsetRunner try un ticking  the solution if they can do that on here then ur post is open