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Firmware Update Charge 2

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‎08-03-2019 02:55 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-03-2019 02:55 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

I have the notification on my phone (Samsung a9) that firmware needs updating on my charge 2.

I have a good internet connection and the device is fully charged.

It gets to about the 3rd dot, comes up with an exclamation mark on Fitbit screen and starts again. I have tried restarting both devices, tried with both on charge and tried with both off charge. Tried setting up as a new device. Bluetooth is on and seeing device.

 

Not sure what else I could do to get the firmware update to go? HELP! Its stressing me out now...

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‎08-03-2019 09:31

‎08-03-2019 09:31

Have you tried clearing the Fitbit apps cache? 

Tried through both cellular and wifi? 

Once the download starts open a different app to move Fitbit to the background. I have problems when leaving Fitbit at the front. 

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