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Firmware Update

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‎06-05-2020 09:12 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

‎06-05-2020 09:12 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

I bought the Charge 3 yesterday and set up the app on my phone. 

Samsung Galaxy S8 Android OS 9 

My Fitbit is fully charged and the app tells me I need to update the firmware. When I click on it it tells me it is having trouble connecting to Fitbit.com and unable to update. I cant seem to get past this in order to use my new fitbit.

Bluetooth on, wifi on, restarted phone, tried computer, tried through fitbit.com instead of app.

I've tried a variety of measures. Any suggestions??? I will return otherwise. 

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