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Screen black

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‎06-05-2020 12:04 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

‎06-05-2020 12:04 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

Yesterday my Fitbit charge 3 screen went black and It didn’t connect to my device anymore. Initially the side button still caused the device to vibrate but then it stopped working and only vibrates when it’s plugged in. Have tried restarting it various ways over 10 times and nothing seems to work. Got a smiley face on the screen last night then nothing else happened after that and it went back to being unresponsive. What should I do?

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‎06-05-2020 13:41

‎06-05-2020 13:41

@Hoperussell It sounds like you've already tried troubleshooting.  I'd recommend you reach out to Customer Support for assistance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-05-2020 13:41

‎06-05-2020 13:41

@Hoperussell It sounds like you've already tried troubleshooting.  I'd recommend you reach out to Customer Support for assistance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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