Fit bit not syncing tried everything

[jhe]

my fit bit HR will not sync. the time and date are stating its yesterday and it will not sync to the app on my samsung. when i try to sync it stats could not sync to live data. i have tried all of the trouble shooting. reset 3 times in a row. turned on and off bluetooth. reinstalled the app. removed my device from the app them re-added it. restated my phone..... i have tried countless times and have spent the last 2 hours tying to fix it. my fitbit is only 1 month old. please help!!!

[cz6y48]

Hello,

Have you tried syncing it with another device like a laptop with the Fitbit dongle or another phone or tablet?

[jhe · Accepted solution]

I tried with my tablet and pc it did not work. Did a factory restart and it is finally working

[gChia]

Factory restart?  How did you do this? My Charge HR is going through the same thing.

[jhe]

you can u tube it.

[JKroeger123]

Must be something wrong on your end with technolgy! Please fix it. Love my fitbit when it works. Can't sync it to my phone since January! have tried everything and nothing works!

[Adthomas08]

Any way to reset the fitbit without erasing all of the data??

[Catherine2409]

I've had the same problem and have managed to solve it. Go to the dashboard. Select devices. Press the + symbol at the top right of the screen and select replace charge hr and follow the instructions. Youmay need to have your fitbit plugged into the charger. Good luck.

[JKroeger123]

As of today March 12, 2016 still not working right! Amen Don't have the
time.
The Company should stand behind this problem!

[Patvw49491]

My time on my new fitbit (since

December) is no longer accurate. It is about 40 minutes slow. How do I fix it:?

[JKroeger123]

It's working thanks! I love it again!

[deborahebner]

MY Fit One keeps quiting syncing at 1 PM-I have tried everything & nothing works-very frustrated

[deborahebner]

I am sick & tired of my FIT ONE not syncing or quit syncing-ever though I do everything

[MiaJo]

Agree. I am trying to log sleep and steps and it will not sync

[MiaJo]

It wont even let me go to the devices tab. Frustrating for sure

[max04]

I got my charge HR for my birthday this Saturday. It set up fine and was working perfectly till yesterday. It will not sync and i have tried everything. I have even tried to reset the fitbit itself and it won't reboot. I kept my finger on the button for at least 30 seconds and i just had the battery image the whole time. I've tried this several times with no joy. Has anyone else had this problem? I've contacted fitbit with no response.

[Pschwarz]

I have a fitbit hr that is less than 1 month old. All of a sudden it won't sync with my phone or my kindle or my pc. Is there a way to reset without losing all my previous data?

[deborahebner]

I don't have the software on the other laptop

[Ani79]

Have same issue. Tried all suggestions in similar threads and no avail. Was thinking of getting a fitbit for my spouse earlier, but not anymore after going thru these syncing/updating troubles - not worth it. What a waste of time and money....

[JuanJoFitbit]

@MiaJo @max04 @deborahebner It's great to see you all in the Community! Your posts caught my attention since they don't have a response. I would like to follow up on this and would like to know if the issue persists.

@Ani79 A warm welcome to our Fitbit Community! I would like to help you and since you mentioned that you have tried all the troubleshooting steps, let me know what workarounds you tried and I'll be more than happy to help you further in case there are more tips I can share with you in order to get this issue sorted out.

I'll be around if more questions arise my friends!