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FitBit Charge 2 Bricked

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‎11-21-2016 06:06 - last edited on ‎09-09-2020 10:26 by Fitbit Moderator

‎11-21-2016 06:06 - last edited on ‎09-09-2020 10:26 by Fitbit Moderator

FitBit Charge 2 less than a month old bricked.  No display and no lights on the back.  It died while sync'ing last night with a 90% charge.  Now no sign of life and none of the troubleshooting steps had any effect. 

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‎11-21-2016 06:25 - edited ‎09-25-2024 16:42

‎11-21-2016 06:25 - edited ‎09-25-2024 16:42

It's nice to see you around the Community @bmilburn! I'm very sorry to hear about the inconveniences you've been having with your tracker. I'd recommend restarting it at least 3 times in a row by doing the following:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
  4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  5. Unplug your tracker from the charging cable.

Your tracker should now work normally. Let me know if that worked! 

Maria | Community Moderator, Fitbit


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‎11-21-2016 07:04

In response to MarreFitbit

‎11-21-2016 07:04

I went thru all steps to recover with FitBit Twitter support.  Device remains dark, no vibration, no display, no lights on the back.  I used two different outlets, two different USB bricks, cleaned all contacts several times.  I have attempted to restart several times using steps below but no response whatsoever from device.  Device was nearly fully charged when it stopped working.

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‎11-22-2016 03:27

In response to bmilburn

‎11-22-2016 03:27

Thanks for the update @bmilburn!  Have you tried sending an email to customer support? What steps did Fitbit Twitter support suggested?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-24-2020 07:17

In response to MarreFitbit

‎02-24-2020 07:17

Any update on this? I tried to upgrade my firmware and now my Charge2 won't respond. Fitbit Customer Support has offered me a discount on a new device, but I don't want or need a new device as this one previously worked great for my needs.

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