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FitBit Charge 2 - 'No Device Found' - cannot sync

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‎03-03-2020 23:19 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-03-2020 23:19 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

After a couple of years of working perfectly, my phone will not sync with my Charge 2 device. I have tried:

  • Switching the Bluetooth off and on
  • Uninstalling and reinstalling the FitBit app on my phone
  • Connecting my device the the charger and restarting it
  • Making sure the device it up to date - it is 22.22.58.0 which seems to be the latest

Thank you!

 

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2 REPLIES 2

‎03-04-2020 04:08

‎03-04-2020 04:08

Same here. I believe it's the Bluetooth as my phone can no longer find the device. It's been hit and miss for a few week for me but I haven't been able to do it at all since yesterday 3pm.

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‎03-04-2020 04:16

In response to Jo-88

‎03-04-2020 04:16

Thank you for your email! I restarted my phone and now it's working. Try
that.
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