Fitbit Charge 2 wont charge

[DorsetDolly]

Fitbit 2 will not charge, had very little use. Its as dead as a dodo, what do I do?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@DorsetDolly Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not charging. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.  

Let me know how it goes.

[DorsetDolly]

Hi, Thank you for helping. I have tried all the troubleshooting tips prior
to posting in the community forum. Unfortunately they do not solve the
problem. It's still very dead.

[AlvaroFitbit]

@DorsetDolly thank you for the update and sorry for the delay in mine.

Since the issue persist I suggest you reach out to our Support team so they can further assist you. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[DorsetDolly]

Thank you.



They have very kindly sent me a replacement, arrived today. Super pleased.

[AlvaroFitbit]

@DorsetDolly that's great to hear and sorry again for the delay.

Really happy to know that you got your device replaced and hope you are already back on track and getting all those steps.

I'll be around.