help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit App Stops Texts On Phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-17-2021 18:05 - last edited on ‎04-19-2021 04:48 by Fitbit Moderator

‎04-17-2021 18:05 - last edited on ‎04-19-2021 04:48 by Fitbit Moderator

I have a Charge 3 and have just got a new phone, a Samsung A52.

 

When I set the app up to allow for texts/call notifications it is stopping the phone receiving texts at all. Has anyone else experienced this?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-19-2021 04:55

‎04-19-2021 04:55

Hello @Belts74. Welcome to the community forums! 

 

Thank you very much for the information but this is very odd. I suggest you to please make sure that Messages is set as your default texting app. You might also clear the cache memory of your Messaging App. 

 

I also recommend testing your mobile device with a different app. It could be WhatsApp to see if your mobile device and Fitbit device receive the notifications. In the meantime, I recommend taking a look at this help article for Fitbit notifications: 

How do I get notifications from my phone on my Fitbit device?

 

Lastly, take into consideration that the Fitbit App should work well with any mobile device that meets the requirements listed here. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes