Fitbit App Thinks I Don’t Have Internet Connection

[Natalie95]

My Fitbit app was not syncing with my watch and a red banner kept popping up stating there is no internet connection. I have tried WiFi on an off, restarting my phone, and turning blue tooth on and off. Unfortunately I tried uninstalling and reinstalling the app, but now I am not able to log in to my account because it “needs internet connection”. Am I permanently locked out of my fitbit app?

*Update* it fixed itself after about 4 hours 🤷🏻‍:female_sign:

[Odyssey13]

Hi @Natalie95   it happened to me, too. It seems to have cleared up now. 

[1Punkin]

Try restarting your phone. Shut it all the way down then turn it back on. It should sync.  May take a couple of times. 

[Rich_Laue]

Try telling us what phone? A search of the correct board, may give an answer? 

[jt_stl]

FitBit had a major meltdown yesterday. It also told me I had no internet connection. But they seems to have straightened it out. Things are working again for me now.