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Charge 2 not syncing

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‎02-19-2020 11:17 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-19-2020 11:17 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

All of the sudden my Fitbit charge 2 is not syncing with my phone. I tried to refresher and it is not working

 

 

Moderator edit: updated subject for clarity

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‎02-20-2020 09:50 - last edited on ‎01-22-2025 06:21 by Fitbit Moderator

‎02-20-2020 09:50 - last edited on ‎01-22-2025 06:21 by Fitbit Moderator

@carol57daniels Welcome! It's nice to have you on board!

Let me help you with you with your Charge 2 not syncing and thank your for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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