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Fitbit Charge 2 Random Shut down

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‎03-19-2019 12:58 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-19-2019 12:58 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I have a Fitbit charge 2 and it randomly shuts down. Even if u press the power button doesn't switch in unless u connect it to the charger.

 

I have seen ALOT of people complaining about this. I have already done the below

 

1. updated firmware

2. fully charge battery

3. restarted multiple times

4. reset the device

5. I even ordered a replacement battery and fixed it on the Fitbit but still the Fitbit randomly shuts down

 

For Fitbit support guys. please don't come up with cheap excuses that

 

1. by replacing the battery I loose warranty.... I don't care !

 

2. Ur product Fitbit Charge 2 is total crap. many have complained but we dont see plausable solutions apart from the same old cheap response of restarting the Fitbit

 

3. we spent alot of money on the product and it's crap

 

 

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1 REPLY 1

‎03-21-2019 10:35

‎03-21-2019 10:35

@CyberW0lf Welcome! It's great to see you around! 

 

Sorry to hear that your Charge 2 is randomly shutting down and for the delay in my response. Also thank you for troubleshooting this issue. Since you have tried most of the suggested troubleshoots please let our Support team know about this so they can further assist you. You will get an email from them.

 

Let me know how it goes.

Alvaro | Community Moderator

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