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Fitbit Charge 2 Screen is Black

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‎01-23-2019 14:07 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-23-2019 14:07 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My Fitbit screen is completely black the green lights are on. I have tried resetting the Fitbit several times. It will vibrate but nothing happens. Any help or suggestions? Thank you 

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‎01-24-2019 08:48

‎01-24-2019 08:48

@Andigirl333 Welcome! It's great to see you around! Sorry to hear that your Charge 2 screen isn't lighting up and thank you for restarting it. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

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