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Fitbit Charge 2 display not working

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‎05-01-2019 21:48 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-01-2019 21:48 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

My Fitbit screen has gone black. It’s charged and synchronised to the phone, where I can still get the info. I’ve tried restarting but it hasn’t worked. What next? Thank you 

 

 

Moderator edit: updated subject for clarity

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‎05-02-2019 11:18 - last edited on ‎05-02-2019 12:25 by Fitbit Moderator

‎05-02-2019 11:18 - last edited on ‎05-02-2019 12:25 by Fitbit Moderator

Contact support. Use the help link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎05-02-2019 12:27

In response to WendyB

‎05-02-2019 12:27

@Dee239 Welcome to the Fitbit Community! It's great to have you here!

 

I will assist you with your Charge 2 display. Thank you for troubleshooting this issue. Since the issue persist please let our Support team know so they can further assist you just like @WendyB suggested. I have created a ticket with them so you will get an email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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