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Fitbit Charge 2 doesn't sincronized

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My Charge 2 doesn't sincronized since a week ago with my Sumsung A5

I did everything I could. The support told me how but nothing happened 

 

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Mine hasn't sinct since Sunday, driving me mad now

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Mine hasn't since since Sunday, driving me mad now

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Mine hasn't sinct since Sunday, driving me mad now

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Mine hasn't worked in over a month. The app keeps closing and never syncs. I updated, logged out & back in, uninstalled & reinstalled but nothing has helped. 

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