help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 2 is not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2022 02:40 - last edited on ‎10-15-2022 07:07 by Fitbit Moderator

‎10-11-2022 02:40 - last edited on ‎10-15-2022 07:07 by Fitbit Moderator

My charge 2 fitbit is not syncing. Last synced in September

 

 

Moderator edit: updated subject for clarity.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-13-2022 15:13

‎10-13-2022 15:13

Hello @Lpcarvalho, welcome to the community forums!

 

I recommend performing the troubleshooting steps suggested in this help article: Why won't my Fitbit device sync? Have you already tried all those troubleshooting steps?

 

Also, please make sure that the Fitbit App for your mobile device is up to date. For more details, click here: How do I use the Fitbit app?

 

Hope this helps. 

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
Best Answer

‎10-30-2022 23:54

‎10-30-2022 23:54

Bluetooth and turn Bluetooth off and back on. Turn your phone or tablet off and back on. Uninstall and reinstall the Fitbit app. If your Fitbit scale won't sync after you reinstall the app, log in to your Fitbit account on a different phone or tablet and try to sync.

 

Regards,

Will

Best Answer
0 Votes