Fitbit Charge 2 not counting steps.

[Yumadebi]

My Fitbit periodically does not count my steps. Is there someway I can manually add the 3000 steps it didn’t count this morning? Thx, Debi

[AlvaroFitbit]

@Yumadebi Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your step detection. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or doing treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.  Still you can manually log your activity so you have a record on your account.

Let me know how it goes.