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Fitbit Charge 2 not setting up with Huawei Pro 30

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‎05-03-2019 11:17 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-03-2019 11:17 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

I can't set my fitbit up since changing to a Huawei Pro 30. The blue tooth doesn't seem to find the tracker 

 

 

Moderator edit: updated subject for clarity

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‎05-05-2019 06:18 - edited ‎05-05-2019 06:20

‎05-05-2019 06:18 - edited ‎05-05-2019 06:20

@Sally1806 It's great to see that you've visited the Fitbit Community!

 

I will assist you with your Charge 2 not syncing with your phone and sorry for the delay in my reply. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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