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Fitbit Charge 2 not syncing

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‎07-14-2019 12:43 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-14-2019 12:43 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Yesterday and today I have tried all the trouble shooting tips, but my charge 2 still isn't syncing with the latest version of the app. Very frustrating!

 

 

Moderator edit: updated subject for clarity

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‎07-15-2019 08:15 - last edited on ‎01-23-2025 09:41 by Fitbit Moderator

‎07-15-2019 08:15 - last edited on ‎01-23-2025 09:41 by Fitbit Moderator

@SunsetRunner, a warm welcome to our Community!

Let me help you syncing your Charge 2 with your phone and thank you for troubleshooting this issue. You don't mention which steps you tried. Also which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-15-2019 14:12

In response to AlvaroFitbit

‎07-15-2019 14:12

I have an iPhone 6 and I’ve tried the different steps you advised as well as resetting my charge 2 however it still won’t sync. Bluetooth doesn’t even recognise my charge 2 as a device anymore? This is Day 3 now now and the Fitbit is counting steps etc fine just can’t connect it to my phone to the Fitbit app. Not sure what else to try?

 

thanks

leanne 

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‎07-22-2019 19:33

In response to SunsetRunner

‎07-22-2019 19:33

Mine will not either...looks like it hasn’t connected since the last 2 update ( 1-2 weeks).  

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‎07-22-2019 19:34

In response to Packlvr

‎07-22-2019 19:34

I have an iPhone 7s. Running 12.4

amd current on the Fitbit updates

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