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Fitbit Charge 2 not working

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‎09-16-2019 16:00 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-16-2019 16:00 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

my fitbit is showing a side ways battery with a ! in the middle and wont show or do anything but when i go to app everything is ok

 

 

Moderator edit: updated subject for clarity

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‎09-17-2019 08:34 - last edited on ‎01-31-2025 10:46 by Fitbit Moderator

‎09-17-2019 08:34 - last edited on ‎01-31-2025 10:46 by Fitbit Moderator

@rrodriguez1 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your unresponsive Charge 2. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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