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Fitbit Charge 2 only recording some data

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‎06-13-2020 10:59 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-13-2020 10:59 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

When I checked my Fitbit app on my laptop, it hadn't recorded any steps/floors/calories/miles/minute since noon on Wednesday. Thursday and Friday are complete blanks. Today it is recording steps/floors/calories/miles/minutes but nothing else. No resting heart rate, active hours, or hours slept.

 

Why is it recording some data and not others?  Yes,I've reset it by plugging it into the computer and pressing the button for 4 seconds, it restarted OK and I hoped that had resolved the problem. But it didn't.

 

Can anyone help please?

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2 REPLIES 2

‎06-13-2020 11:04

‎06-13-2020 11:04

Are W,Th, F data now filled in, or still blank?  If now filled in, it sounds like it just hadn't synced.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-13-2020 15:19

In response to JohnnyRow

‎06-13-2020 15:19

It's not syncing. Says it synced yesterday (12th June) but it clearly didn't download any data for Thursday and Friday. Looks like I'll have to delete it from Bluetooth and try to re-pair it. Was there an update to Fitbit app that might have caused this?

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