Fitbit Charge 2 screen fading

[ValMet]

My Fitbit was purchased Nov 23rd, 2017. Exactly ONE WEEK after my warranty expired, my screen started to fade from the top left corner. Now I can barely see the top half of the screen, and the bottom right is starting to fade as well. Since I am out of warranty, is there anything else I can try to fix the screen? I have been very happy with my Fitbit, but if this product only has a 1 year lifespan, I will definitely be purchasing a different brand next time.

[AlvaroFitbit]

@ValMet Welcome! Thanks for being part of our Community! Sorry to hear about your Charge 2 screen fading. Try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

Let me know how it goes!

[ValMet]

Thanks. I'll try that & get back to you.

[AlvaroFitbit]

@ValMet let me know how it goes when you try them. This way I can follow up with you and find a solution if the issue persist.

I look forward to your update!

[ValMet]

I tried this fix several times, & it has not worked. In fact, the entire screen is now so faded, it is virtually unreadable. 

[AlvaroFitbit]

@ValMet thank you for the update. Since the issue persist the best thing to do is letting our Support team know about it so they can further assist you. I created a ticket for you so Support can further assist you. 

Keep me posted!

[ValMet]

I received an email from your support team, & have replied to it with the information requested. 

[AlvaroFitbit]

@ValMet thank you for the update. Please provide the information they request and let me know the outcome once the process is finished.

I look forward to your reply!

[ValMet]

I received an offer to replace my Fitbit Charge 2. I responded to the offer, & should be receiving my replacement in 5-7 business days. I'll let you know when it arrives.

[ValMet]

HOORAY! Today I received my replacement 'pebble'. I set it up, & now I'm good to go. Thanks so much for your help, & for keeping in contact.

[SunsetRunner]

I am having the exact same issue with my fitbit. Which is a fitbit charge 2. I will clean as you suggest here.. 

[Ododaks]

Over the last 30 days the face has been fading to black and now totally unreadable....so much for using it as a watch...it still gives me all the other data.  It makes me wonder if the data is correct.

I will have had this unit for 2 years come January 2019; has anyone had this problem as well?  I would hope for the $$$$ spent on this technology that it would not be obsolete so quickly...

Tried the troubleshooting solution and it did not change my Fitbit problem.

[AlvaroFitbit]

@SunsetRunner @Ododaks Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 screen isn't working. @SunsetRunner please let me know if the original suggestions worked for you.

@Ododaks I noticed that you already have a ticket with our Support team so I wanted to know if they were able to help you?

@ValMet really happy to hear that you got a replacement from our Support team and that you are already back on track with the new device.

I look forward to your replies!

[windikiss]

I'm having the same problem with my screen fading. Help please. I tried cleaning it and nothing happened. Also I nouveau the two green lights underneath, one went out. I love my fitbit, but I don't make that much money, so I'm pretty devastated right now. Help please. 

[GL-Disappointed]

So many people having exactly the same problem and Fitbit simply refusing to take responsibility - Environmentally very irresponsible to produce watches that last only for 15 months ........     

[GL-Disappointed]

So many people having exactly the same problem and Fitbit simply refusing to take responsibility - Environmentally very irresponsible to produce watches that last only for 15 months ........

[windikiss]

I agree but they did offer a25% discount on another one.
--

Best Regards,


Wendy Birdsall

Southern Methodist University 18'

Applied Physiology and Wellness Program

wbirdsall@smu.edu l (214) 462-5725