help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 2 scrolling through menu

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-16-2019 01:12 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-16-2019 01:12 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Hello all,

My Charge2 has gone really manic.

The screen just cycles from one screen to another. Sometimes it rests at the BPM screen for a while, then it starts to say Notifications ON before showing Notifications OFF and then it goes to something new. it never goes to the actual time. The screen stays active like this until the battery is depleted. I recharge it and the same thing happens. 

The button on the side seems to function normally and I have reset the watch with no improvement.

It was a gift from my children 2 years ago and love it so looking for a solution.

Thank you so much in advance!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-18-2019 11:35

‎08-18-2019 11:35

@Debsieville, welcome! It's great to see you around! 

 

Let me help you with your Charge 2 not working correctly and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes