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Fitbit Charge 2 won't hold charge

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‎04-18-2020 17:30 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-18-2020 17:30 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

I have charged my fitbit until it says 100% I walk around for about 5 minutes and the battery is dead again. I have tried resetting it as well as changing the clock face. What more can I do?

 

 

 

Moderator edit: updated subject for clarity

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‎04-27-2020 11:39 - last edited on ‎06-11-2025 08:12 by Fitbit Moderator

‎04-27-2020 11:39 - last edited on ‎06-11-2025 08:12 by Fitbit Moderator

@KAS1979 Welcome to the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 not holding its charge. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

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