Fitbit Charge 3 Display is black

[kf468]

Hi there, again and again my Charge 3 is black. Tried to reset it several ways as described in the various threads but nothing works. Can't select another clock face, tells me there is no internet connection, which is rubbish. Really frustrated, it has happened before but usually after a couple days sorted itself out. This is now two weeks black. Bought it in May 2019, would think it would last longer. Can someone please assist?

Moderator edit: subject for clarity

[kf468]

PS: It doesn't help when customer support live chat is not available, phone lines have long waits, and the only other way is communicating via Twitter - I am not on Twitter. Not even the chance to send an email??? Frustrating, really.

[WilsonFitbit · Accepted solution]

Hello @kf468. Welcome to the community forums. 

I'm very sorry for the difficulty and for the experience and thank you for the troubleshooting steps you've followed and for taking the time to provide your feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

Seems that you've followed most of the troubleshooting steps recommended in this thread and my best recommendation is to contact our Support Team for further assistance. Please note that Phone wait times are longer than normal but you should be able to contact them via chat, Chat Support is available at this time and you can confirm this by clicking on the Live Chat button in this link. 

Please make sure to explain the inconvenience, including the issue with the clock face and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.