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Fitbit Charge 3 active minutes not registering

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‎07-26-2020 10:31 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-26-2020 10:31 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

My Fitbit charge 3 showed my active minutes before charging and after charging my active minutes have disappeared. I have reset my charge 3, turned off my phone, logged out of the app and tried syncing on the app numerous time but I still haven’t had any luck. Any ideas!? 

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2 REPLIES 2

‎07-26-2020 16:01

‎07-26-2020 16:01

Same! My heart rate widget is reporting over 4 hours of ‘Fat Burn’ heart rate and nearly 10,000 steps but no active minutes? 

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‎07-30-2020 00:42

In response to Helencholy

‎07-30-2020 00:42

Yes! That’s exactly what happened to me. Unfortunately I couldn’t find a way to resolve it but the days since then have recorded fine.

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