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Fitbit charge 3 not syncing or holding correct time

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My Charge 3 suddenly stopped syncing with my iPhone And is losing time. I followed all troubleshooting suggestions: restarted the Fitbit, turned off Bluetooth, logged out of app and force quit app, turned off phone and restarted after 5 minutes. Bluetooth is not discovering the Fitbit. It is only a year old. Please help!

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111 REPLIES 111
  • Have you ever gotten a response from Fitbit.  I’ve been having the same issue and it looks like many other users have as well?  If Fitbit can’t correct, will have to switch to another company.  This is a major problem and the frustration is not worth it
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I just heard from them that there are delays to their responses. This just started yesterday.
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My Fitbit starting doing this 4 days ago. It’s frustrating!

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What are our options?
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I keep trying to sync and nothing. It won’t sync to my iPad either. Yesterday it took a very long time to sync. I’m going to call Fitbit help # on Monday.

Sent from Lili's iPhone
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I got in touch with Fitbit yesterday and couldn’t solve the issue, so they sent me everything to try in an email. I have done everything numerous times now and it’s still the same! I have just emailed back to say l give up! It’s is so frustrating and it’s driving me mad it’s made me wonder if it’s worth it! I am ready to throw it in the bin!!! How about you?  

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This just started Friday. I’ve contacted them and haven’t heard back. I would hate for it not to be fixed I’ve just had this for a little over a year 😞
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I got it to sync this morning after 5 minutes. It’s already 4 minutes behind and is no longer syncing. I disconnected completely three days ago then reconnected and nothing helped! I bought mine in Dec.

Sent from Lili's iPhone
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Garmin is an option.

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Me too. Hate to have to switch to Garmin.

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Yeah l am beginning to consider an alternative watch.

Sent from my iPhone
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Yeah l am beginning to think about trying a different watch. Disappointed with this and very frustrated with the palava of unsuccessfully trying different things to make it Work!

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Last time my Fitbit synced with my phone was July 14, 2020. No longer shows correct  time. It's very frustrating to not have a working Fitbit.  UGH

 

Please help.

 

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That’s exactly what my did. I have followed all instructions and still won’t sync??

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I called and after trouble shooting with a very helpful associate I will be getting my Fitbit replaced because it is still under warranty.

Sent from Lili's iPhone
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They sent me an email after my chat with them sol have emailed them but had no reply yet. Might be better to ring? 

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I have had an issue since 19th July. First noticed the time was 15 minutes slow but then it was struggling to sync. Eventually I managed to get it to sync manually and then the time was correct. The watch then continued to lose time and struggled to sync, getting worse by the day. A week later the clock was slow by more than 2 hours. I have tried doing all the usual reboot and resetting, still to no avail.After a very frustrating week of trying all the suggestions over and over again I am at the end of my tether with it. I unpaired it yesterday and tried to pair again with my phone and also tried the same thing with my tablet but it just does not recognise the Bluetooth connection on either device.  I went on to try and register it as  being faulty in the hope of getting it exchanged for a new one as only 7 months old, but I am unable to,proceed with the claim saying there is no device paired on my account. I know that, this is the problem. Looks like I am going to have to ring the helpline which I was trying to avoid.

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This seems to be an issue with so many users! If it can’t be resolved I would never recommend this device to anyone!
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Hi, I called this morning because I also tried everything. The associate was very helpful and we troubleshooted something I never did. It still didn’t work. He looked it up and saw I was still under warranty (bought it in Dec. 2019). They will be sending me a new one. Call them. 877-623-4997

Sent from Lili's iPhone
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