07-25-2020
11:47
- last edited on
09-15-2020
13:17
by
MatthewFitbit
07-25-2020
11:47
- last edited on
09-15-2020
13:17
by
MatthewFitbit
My Charge 3 suddenly stopped syncing with my iPhone And is losing time. I followed all troubleshooting suggestions: restarted the Fitbit, turned off Bluetooth, logged out of app and force quit app, turned off phone and restarted after 5 minutes. Bluetooth is not discovering the Fitbit. It is only a year old. Please help!
Best AnswerI got in touch with Fitbit yesterday and couldn’t solve the issue, so they sent me everything to try in an email. I have done everything numerous times now and it’s still the same! I have just emailed back to say l give up! It’s is so frustrating and it’s driving me mad it’s made me wonder if it’s worth it! I am ready to throw it in the bin!!! How about you?
Best AnswerYeah l am beginning to think about trying a different watch. Disappointed with this and very frustrated with the palava of unsuccessfully trying different things to make it Work!
That’s exactly what my did. I have followed all instructions and still won’t sync??
Best AnswerThey sent me an email after my chat with them sol have emailed them but had no reply yet. Might be better to ring?
Best AnswerI have had an issue since 19th July. First noticed the time was 15 minutes slow but then it was struggling to sync. Eventually I managed to get it to sync manually and then the time was correct. The watch then continued to lose time and struggled to sync, getting worse by the day. A week later the clock was slow by more than 2 hours. I have tried doing all the usual reboot and resetting, still to no avail.After a very frustrating week of trying all the suggestions over and over again I am at the end of my tether with it. I unpaired it yesterday and tried to pair again with my phone and also tried the same thing with my tablet but it just does not recognise the Bluetooth connection on either device. I went on to try and register it as being faulty in the hope of getting it exchanged for a new one as only 7 months old, but I am unable to,proceed with the claim saying there is no device paired on my account. I know that, this is the problem. Looks like I am going to have to ring the helpline which I was trying to avoid.