Fitbit Charge 3 doesn't turn on

[Gabikowalik2008]

Charge 3 doesn't turn on 

Moderator edit: subject for clarity

[WilsonFitbit · Accepted solution]

Hello @Gabikowalik2008. Welcome to the community forums! 

I recommend performing a restart to your Charge 3. For this, please follow the instructions here: How do I restart my Fitbit device? If the restart doesn't work, please try a long restart.

A long restart is different than the basic restart and you can complete the process by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If the inconvenience still persists, please try these troubleshooting steps for battery not charging: Why isn't my Fitbit device's battery charging?

Hope this helps.