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Fitbit Charge 3 is not receiving notifications

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‎03-11-2021 10:12 - last edited on ‎03-12-2021 03:36 by Fitbit Moderator

‎03-11-2021 10:12 - last edited on ‎03-12-2021 03:36 by Fitbit Moderator

I bought this Charge 3 right after Christmas 2020 right away it stops sending my messages and phone calls! It wouldn't track my heart rate, Now I am having trouble getting it to sync, I rebooted it now the time isn't right and for some reason I can't set it to the right time, I am so disappointed this Fitbit is not working as it should. it worked perfectly for about 2 weeks now it's went to h_ _l and nothing about it works, I will probably be replacing it with something other than a Fitbit!

 

 

Moderator edit: subject for clarity/word choice 

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‎03-12-2021 03:41

‎03-12-2021 03:41

Hello @JSRaz1959, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed! 

 

Besides the notifications, your Charge 3 is experiencing syncing inconveniences, therefore; the time is incorrect and it should update once the syncing process is completed. I'd like to recommend following these troubleshooting steps for syncing: 

Why won't my Fitbit device sync?

 

For notifications, you can also refer to: How do I get notifications from my phone on my Fitbit device?

 

For Heart Rate, make sure that the Heart Rate setting on your Charge 3 is On. You can check this by going into the Settings app on your Charge 3. There, you can find the Heart Rate setting and make sure if it's On or Off. 

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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