Fitbit Charge 3 is not recording steps

[molsen428]

So I inherited a Charge 3, which seems like a cool thing...  I've set it up, but for 2 days now it hasn't recorded any steps.  Any.  I've tried restarting it twice, to no avail.  What else could I try?

thanks!!

Moderator edit: subject for clarity

[DramaQueenDiva]

Hi @molsen428,

Are there any steps tracked on the device itself?

[WilsonFitbit]

Hello @molsen428. Welcome to the community forums! @DramaQueenDiva It's great to see you around and thanks for your great input! 

@molsen428 I appreciate the information and thank you for the troubleshooting steps you've followed. I was able to see that you have reached out to our Support Team and they have provided assistance. Since you have received assistance from them, I suggest you to update your case if you have any additional questions about the outcome of your case.

Have a great day! 

[molsen428]

It doesn't appear that the unit has any steps recorded...  unless I'm majorly missing something.  But if it were recording steps, the number would be visible when I am on the homescreen, no?  There are no numbers there... anything else I can do or try?

[WilsonFitbit]

@molsen428 Thanks for your reply. 

I appreciate your understanding but since you previously reached out to our Support Team and it seems they sent an email to you, I recommend updating your case so they can continue working on your case and they can provide a prompt resolution for you. 

See you around.